Level up your saleswith Parallel.
Parallel gives your company AI agents that can handle real-time conversations, understand intent and context, and execute actions across your existing systems.
We are actively deploying across multiple brands across India.
Kart AI
Code ExcelerateGiveyourbusinessanintelligentvoicethatlistens,understandscontext,andturnsconversationsintorealactions.
Empowering teams with AI agents that understand conversations, automate workflows, and turn every interaction into action.
Every call gets picked up, even when volumes spike overnight.
Instant follow ups on every lead, in your customer’s language.
History and intent carry across every channel and handoff.
Live on your stack in a day, at 30% lower cost per call.
01Never lose the context of a conversation.
The agent can keep track of what was said, what the customer needs, and relevant information from your systems throughout the call.
Conversation memory: Remember what has already been discussed throughout the call.
Customer context: Access relevant customer information when needed.
Business context: Understand products, services, policies, and workflows.
Continuous understanding: Adapt as the conversation changes.
Turn conversations into frictionless actions.
From booking an appointment to checking inventory or updating a CRM, the agent can move from conversation to execution without unnecessary steps.
Book appointments: Find availability and schedule directly from the call.
Update systems: Create or update CRM records automatically.
Check inventory: Retrieve availability, pricing, and product information in real time.
Trigger workflows: Turn a conversation into an action across connected software.
Give every conversation access to the information it needs.
The agent can retrieve relevant information from connected systems and, where configured, research current information online while the conversation is happening.
Real-time retrieval: Pull information from connected business systems while speaking.
Live research: Retrieve current information online when the workflow allows it.
Intent detection: Understand what the caller actually needs.
Dynamic responses: Change the conversation based on new information.
Handle more conversations without adding more people.
AI agents can handle conversations simultaneously, giving every caller immediate access without waiting for an available representative.
Always available: Answer calls whenever customers need you.
Concurrent calls: Handle multiple conversations at the same time.
Consistent execution: Follow your workflows across every interaction.
Instant response: Reduce waiting time and unnecessary call transfers.
Bring a human into the conversation when it actually matters.
When a request requires human judgment or intervention, the agent can hand the conversation to the right person with the relevant context.
Smart escalation: Recognise when an issue needs human intervention.
Context transfer: Pass the relevant conversation context to your team.
Human-in-the-loop: Let people take over when judgment is required.
Seamless transition: Move from AI to human without restarting the conversation.
01Never lose the context of a conversation.
The agent can keep track of what was said, what the customer needs, and relevant information from your systems throughout the call.
Conversation memory: Remember what has already been discussed throughout the call.
Customer context: Access relevant customer information when needed.
Business context: Understand products, services, policies, and workflows.
Continuous understanding: Adapt as the conversation changes.
02Turn conversations into frictionless actions.
From booking an appointment to checking inventory or updating a CRM, the agent can move from conversation to execution without unnecessary steps.
Book appointments: Find availability and schedule directly from the call.
Update systems: Create or update CRM records automatically.
Check inventory: Retrieve availability, pricing, and product information in real time.
Trigger workflows: Turn a conversation into an action across connected software.
03Give every conversation access to the information it needs.
The agent can retrieve relevant information from connected systems and, where configured, research current information online while the conversation is happening.
Real-time retrieval: Pull information from connected business systems while speaking.
Live research: Retrieve current information online when the workflow allows it.
Intent detection: Understand what the caller actually needs.
Dynamic responses: Change the conversation based on new information.
04Handle more conversations without adding more people.
AI agents can handle conversations simultaneously, giving every caller immediate access without waiting for an available representative.
Always available: Answer calls whenever customers need you.
Concurrent calls: Handle multiple conversations at the same time.
Consistent execution: Follow your workflows across every interaction.
Instant response: Reduce waiting time and unnecessary call transfers.
05Bring a human into the conversation when it actually matters.
When a request requires human judgment or intervention, the agent can hand the conversation to the right person with the relevant context.
Smart escalation: Recognise when an issue needs human intervention.
Context transfer: Pass the relevant conversation context to your team.
Human-in-the-loop: Let people take over when judgment is required.
Seamless transition: Move from AI to human without restarting the conversation.
Hear Parallel at work across every industry.
Recorded conversations from agents deployed in lending, banking, e-commerce, real estate and customer experience, in the languages your customers actually speak.
Personal loan sales
Pitches a pre-approved offer, answers eligibility questions and books a follow-up.
Gold loan lead
Qualifies interest, captures gold weight and preferred branch in a single call.
EMI collection
Reminds a borrower about a due EMI, handles pushback and secures a promise to pay.
Account opening & KYC
Walks a new customer through account opening and verifies KYC details step by step.
Cart abandonment
Reaches shoppers who left items behind, resolves doubts and nudges them to checkout.
Lead qualification
Screens inbound leads on need, budget and timeline before routing them to sales.
Property listing
Shares matching listings, answers questions on location and pricing, and schedules visits.
Feedback call
Collects post-service feedback and ratings in the customer's own language.
Want to hear it on your calls?
Plugs into the stack you already run.
CRMs
SYNC
Salesforce
Zoho
HubSpot
MerittoCustomer Data Platforms
PROFILE
WebEngage
MoEngage
CleverTap
NetcoreData & Reporting
EXPORT
BigQuery
Redshift
AWS S3
Dialers & Communication
TELEPHONY
Exotel
Knowlarity
Ozonetel
GupshupLead & Workflow APIs
TRIGGER- Webhooks
- JSON APIs
- 3rd-party connectors
Custom
BESPOKEA voice agent should do more than make a call.
Conversation
Natural, dynamic conversations- Traditional IVR
- Menu-based
- Scripted voice bot
- Predefined flows
Understanding
Intent + context aware- Traditional IVR
- Keypad / fixed inputs
- Scripted voice bot
- Keyword and intent based
Memory
Conversation context- Traditional IVR
- None
- Scripted voice bot
- Usually session-based
Interruptions
Built for real-time interruptions- Traditional IVR
- Limited
- Scripted voice bot
- Often breaks the flow
Long conversations
Maintains context throughout the conversation- Traditional IVR
- Not designed for it
- Scripted voice bot
- Can lose context
Actions
Can trigger tools, APIs and workflows- Traditional IVR
- Routes calls
- Scripted voice bot
- Limited actions
Information
Can retrieve information during the conversation- Traditional IVR
- Static
- Scripted voice bot
- Pre-configured
Languages
Built for multilingual conversations- Traditional IVR
- Predefined
- Scripted voice bot
- Limited language support
Human handoff
Context-aware handoff- Traditional IVR
- Basic routing
- Scripted voice bot
- Basic escalation
Integrations
Connects with your existing systems- Traditional IVR
- Limited
- Scripted voice bot
- Depends on platform
| CAPABILITY | Traditional IVR | Scripted voice bot |  |
|---|---|---|---|
| Conversation | Menu-based | Predefined flows | Natural, dynamic conversations |
| Understanding | Keypad / fixed inputs | Keyword and intent based | Intent + context aware |
| Memory | None | Usually session-based | Conversation context |
| Interruptions | Limited | Often breaks the flow | Built for real-time interruptions |
| Long conversations | Not designed for it | Can lose context | Maintains context throughout the conversation |
| Actions | Routes calls | Limited actions | Can trigger tools, APIs and workflows |
| Information | Static | Pre-configured | Can retrieve information during the conversation |
| Languages | Predefined | Limited language support | Built for multilingual conversations |
| Human handoff | Basic routing | Basic escalation | Context-aware handoff |
| Integrations | Limited | Depends on platform | Connects with your existing systems |
Everything you need to know about building and deploying intelligent voice agents.
See your first agent live on a call.
Six quick questions. We'll come back within one business day with a walkthrough tailored to your workflows, languages and systems.
- 1
Tell us about your calls
Use case, volume and the languages you need.
- 2
We build a sample agent
Configured around your workflow before we meet.
- 3
Hear it live
A 30-minute walkthrough. No commitment.